Kitco lost a very large wire payment I made about 2008. Eventually they found it after about a month and repeated inquiries, but the loss of such a large bank wire does not reflect well on Kitco.
How does a bank wire get lost? If the payment had been a paper check or credit card, the order & payment could simply have been canceled, but order was too large for a check or credit card. The bank wire was withdrawn from my bank account and it took Kitco a month to locate it.
Kitco now reports on crypto currencies, with indicates little knowledge in the crypto market and little faith in the bullion market.
Amazing prices, little improvement required on shipping side, but prices are good for all products, especially kilo and 100 oz silver bars. Ordered fractional gold eagle and maple leaf. Thanks for nice packing too.
I wasn't ready for the wait but it was worth it.
Prices are always one of the lowest you can find online with the occasional purchase at spot if you search enough. I've made 6 gold purchases and everyone was well packaged and great condition.
I've made six purchases from SD Bullion and have not had any problems. I have done business with about a dozen dealers online and SD Bullion ranks in the top three. They ship extremely fast, maybe number one in speed of shipping (with a wire). I would like to see more options as to where I can have my order shipped such as FedEx/UPS store pickup. I don't like this stuff delivered to my house, esp. heavy silver packages. They are top notch.
Put in order a few weeks before Christmas. Some items were gifts, and some were just bullion purchases to reduce taxes and shipping. Two days later I went to check the order, and it was canceled. No notification, and no reason given. I reached out to them and got a vague, useless response. I have an order outstanding with them that is paid for but a long time on shipping. After that, I will no longer do business with them. They seem like a good company but the support is bad and emails seem to get lost- there are many others to work with that are better and have similar pricing.
Was about to place my first order of two 1 oz gold coin. So glad I decided to read the reviews. Already purchased from APMEX, SDBULLION and BGASC and highly recommend them. Is sad that a company try to take advantage of the ones that keep them in business.
I ordered a 100oz bar and received a different bar than in the picture. Was told by customer service that designs vary but it doesn’t say that on the website. Deceptive marketing if you ask me. They offered to give me a refund. But in the mean time silver has rallied and I would have to spend a couple hundred bucks more than I paid to buy another 100oz bar else where.
Fantastic! Always have been shipped Fedex and actually having to sign instead of the USPS which lies and says I've signed. Best prices on Gold and sometimes silver. I will continue to purchase from them.
I would own a multitude of more precious metals if I would have found Monument metals and Silver Gold bullion before I found JM Bullion. They have sale prices higher then the others regular price! They Suck with 12 k's.
I was about to place an order but then saw that this company does not provide Signature Required delivery receipt. In a world of porch pirates who would ever send something of value in the mail without requiring a signature receipt. Chose to order from a different dealer without the Hidden fees.
I have ordered from MM's many times. Any issues were always promptly addressed. Fantastic staff and always have been professional. And no matter what delivery used by any dealer and even personal mail, it all sucks. I order from other venders too. USPS, FedX or UPS they all suck.
First time purchasing from BGASC. Everything went perfectly. Made my very large purchase online. I mailed them a check. They only took a couple days to let the check clear (faster than others where I paid with e-checks and still waiting after 9 days). They also notified me by email when the check arrived. and they mailed my purchase right away after calling me to ask a question during the Hurricane Ian in Florida. They answered promptly when I called on the phone with a different question. Communications A+. I will buy from them again.
Bold Precious Metals mis-leads potential customers by showing inventory "on-hand" and avaialble to ship. After you remit payment (wire in our case), they inform you they do not have the inventory and that they will need to order the product. They will also not give you a shipment date. When we tried to call Bold, they answered and then hung up the phone on us after we gave them the order number. They will not return calls or emails. Only recourse now is legal. Be aware.
I ordered from them both online and at their store in Lutz, Florida. They are slow to deliver lately because of increased market demand but they have the best prices on many items. If you live locally and have the chance to drop by, Luis is friendly and is a great source of information. I picked up silver coins at their store that were not listed online and at amazing prices. (1.5 oz Silver Canadian Polar Bears) They have been in business for many years. I have purchased from them for 8 years now so they have my trust but hope they can speed up their processing to match other vendors.
Have made multiple purchases from HERO and have been nothing but delighted with the transaction end to end. Their selection is not as vast as the biggest online dealers but prices are always very competitive for what they do have. Shipping is done quickly and always arrives in a very reasonable time. Packaging is always done very very well.
Tried to check out as a guest to purchase one 10 oz bar but each time I clicked comtinue butten after filling in name and address section their system added 1 to the quanity I was ordering. Ultimately gave up after trying many times by clearing item and starting over. Beware this seller!
Ordered five different times, two separate orders cancelled by site after an hour. Contacted BOLD, they said must be on my end. I order metals from several online dealers and have not had any issues....So I am going with it's on BOLD end. It will take a long time for me to try them again.
I have yet to be disappointed in Monument Metals and I doubt I will I have used JM. APMEX, and I'm pretty confident in doing business with MM instead of the items. The vendor mark-up is below par compared to other dealers and yhe pricing is always lower. The selection is perfect for any stacker or collector. You can look all over for a better deal but chances are you won't find one.
Rest easy with purchasing from MM . Your packages will arrive on time, and beyond appropriately packed.
Thank you MM, and keep up the good work.
My several purchases from Monument Metals have been very satisfying. Prices are among the best, checkout is a breeze, you don't have to go through plaid to make ACH payment....which is a huge plus for me as I don't like too many noses in my business. I wish that the check clearing was faster (I'm pretty old and would like my metals as soon as possible.... while I'm still here) but the shipping dept gets the metals out fast, well packaged with "safe" return address and keeps me informed of the progress. This is my favorite metals company right now and for the past year. Customer service is vey patient and pleasant to deal with. Keep up the good work, boys and girls!
I have placed over a dozen orders this year, totalling in excess of $100k.
BGASC has bee flawless. And their prices (on 1 oz Gold especially) are always either the lowest, or very close.
Only thing that could improve them is to lower the free shipping hurdle to <$1k.
You pay for what you get. Low prices sometimes. Terrible customer support. They have an algorithm when you order with a credit card, their system may kick your transaction days later. by that time, the prices may have increased. when you call them they say try wire transfer. we can't do anything about it, it's too prevent fraud. meanwhile I've ordered from them multiple times with the same card. They suck. One guy argued with me over the phone. Spoke to the manager and offered a small discount on next order. nice try but you won't be getting my business anymore. FOH
I have made three substantial purchases of silver rounds and bars from Scottsdale Mint so far using wire transfers or crypto for payment. All three purchases went off without a hitch and each order was delivered within about two to three weeks. I can't see how the orders could have gone any smoother. I'm a happy customer and will very likely make more purchases from Scottdale Mint in the future.
$1807 with check is not correct for 1oz Gold Maple Leaf ,I keep seeing other web sites doing the same thing state one number then when you call they give a different number .I no longer going to waste my time on line with bogus bait and switch numbers looks most do it .
For the first time after several successful transactions with BGASC, my Driver’s license was scanned as a condition of accepting the package. I will not order online from any company again. LCS only.
Another Dallas dealer that will blow your mind sometimes is hero. I found a jeweler in Florida that sells to me at 50 cents over spot on war nickels and shot. I gave you hero but I’m sorry my brothers I just can’t give you my Florida. ;)
I made about 5 purchases from JM last year. I noticed on their website that give veterans a slightly better deal so I signed up for it. It required that I send verifying paperwork to them which I did. After several weeks I emailed them to see what my status was and received no answer. I again sent the information and heard nothing from them. I then called what they refer to as customer service and the lady that answered said she would check on it and get back to me.
I'm still waiting for a response as of today (7/20/22 but I have been buying elsewhere.
Gainsville has had the cheapest prices on 1oz AG rounds for about a year now. Packaging is top notch. Folks whine about the lack of "free" shipping, but when you look at the "at the door" price you still make out as long as you're buying a full tube or more.
That said, their shipping times are very long. Figure 6 weeks regardless of what the website says. They are a well established outfit and I have done business with them for many years.
4 stars for quality of product but as others stated premium are high. I have been a customer with them for 10 years and just made a 250 oz purchase before finding this site unfortunately.
They do have an auto invest that I liked but have put it on pause letting them know that I am shopping for best price with no more blind loyalty.
B for Bullion! , O for Online!, L for Lead!, D for Dealer! BOLD! From a Queen's Beast Coin to Constitutional. BOLD has consistently had thee best prices for me since 2020. Thank you BOLD Family.
thee B for Best! prices
I've had nothing buy positive experiences with GSM and I must have dealt with them at least eight different times over the past year. I get an email right away telling me that my order was processed and one a few days later telling me the order was shipped with a tracking number. Two days after that I receive my product. Keep up the fine job!
BOLD Precious Metals tried to double-charge me, then kept my money.
>Each month, I buy about $1500 of silver bullion from whichever dealer is selling it the cheapest (according to findbullionprices.com).
>I used BOLD's website to add items, fill up the cart, checkout, and pay (like any website). I paid using echeck. >The funds were removed from my account.
>Then BOLD emailed me a new invoice telling me to pay again using PayPal. I didn't feel like paying double (and my money was already gone), so BOLD cancelled the whole order.
>They have been telling me to expect my refund "within 1-2 days" for the last week.
Beware of BOLD Precious Metals
Bad choice. Long delays processing, shipping takes forever, and shipping charges are HIGH and NOT worth it. When shipping problems occur Gainesville Coin will tell you "Once it leaves them, they have no control"! Yes, they do have control they can use someone other than USPS. It took six (6) days for a 700-mile journey.
I agree with other reviewers. Took a FULL month to get my order. Only the first few days of that was them getting my check. The biggest chunk was them processing the order itself, after payment and before shipment. Coins themselves are fine. Just expect to wait 4-5 weeks for them. 2 star for lead time/shipping (it was free shipping, after all), 4 stars for coins. 3 overall.
Ordered a few of their TX Series silver coins. Nice designs and gifts. Order processing and shipment was quick, got my coins within a week. They did ship the wrong size air-tight case, but a quick phone call and they shipped me the right size. Had the replacement in my hands in only 3 days. I'm satisfied.
Placed an order tried to pay with ACH. some glitch with that , Sunday night, just befor one of their BEST deals was set to expire! Panicked, I reordered with regular check. E-mailed them my concern. They called the next day apologized, and said I had 2 orders.... but because of my E-mail they cancelled one of the orders ( duplicate) and the even offered to take payment with a credit card and waive the fee.!!! for my inconvience, I said no. and did ACH. They went above and beyond customer service, with NO FUSS on their part. AND have some of the BEST delivered prices out there. Low prices, great service, no complaints here.
I placed a order on line for a 10 oz. bar and was very shocked to have it in my hands two days later. I will be a returning customer!! I recommend them, have ordered from other companies and it's token them nine days to get my orders in. Great Service Bullion Exchange.
And they have an "F' rating with BBB and read this from another company that reviews other companies:Based on the ratings and reviews, GoldSilver barely passes the standards. Reminder, it is very important to consider a company's ratings and reviews to measure their reputation and their services.
With goldsilver.com: Cons:
Only offers gold and silver products
Ratings and reviews are not impressive
BBB - 1 out of 5 rating
Yelp - 1.5 out of 5 rating
I wouldn't give them a ZERO for my absolutely horrible and long experience of pain with them!!
I saw Westminster Mint’s television advertisement on Fox Business Channel. They offered an American Eagle Gold One Ounce Coin at a reasonable price, and a free American Eagle Silver One Ounce Coin. It took 23 days to arrive, after many telephone calls, and very few email communications. I never received an order confirmation email. The value was excellent, but the customer service was frustrating.
I have ordered silver and gold from Money Metals Exchange. The communications by email: order confirmation and order shipping has been excellent. Shipping time has been reasonable. Their premiums over spot price seem a bit higher than most dealers. Once I was a customer I received $10.00 off offers about every three months. They are a good company.
I have made two purchases from SD Bullion. They have a web page called Doc’s Deals and they always have special offers with reduced premiums. They also offer an introductory one ounce American Eagle at spot price, with your first order. They send email confirmations of the order and they send an email when the package is shipped, along with the tracking number. My first order was delivered in 10 days, my second in 8 days. I am very satisfied.
They are true rip-ff artists. Can't believe or understand frankly why Jeff Clark (an extremely honest, helpful person and metals expert), would ever work with them at all. This will be long to explain myself here in how upset they made me a few months ago! I FEEl they set a trap, so to speak, for people who go to their website. I was trying hard to of course better my life and bought from them, but then I noticed somethings one being as I checked they did not have a strong Trust Pilot rating and had some complaints and then when I thought more about it, I realized on their site that they did not even give a designation at all by the product, of the degree of purity of the metal. That too really bothered me. Then they give you no way to back out of the new order or to cancel. RESULT: Screwed big time! After constant emails to them and trying to get the the $134.00 charge to my credit card dropped, they would not. In fact in an email later, one of the guys there told me if they did not charge a fee for canceling an order, that they would go out of business. Could n' to believe what he said. I spent many hours going back and forth with them, with several weeks of emails and they made me so mad! I reused to pay, and they destroyed my credit rating from over 900 excellent to fair now! 650. Then Capitol One sided with them in a dispute after I spent hours over and over trying to get this fixed and Capitol One lied to me over phone saying they would send papers to reopen my dispute with gold silver.com... I spent too, lots of time over the phone with Capitol One and they stressed me out and made me burning mad too, since I had been with them 2 decades or more and they had, way back, been helpful to me. I no longer do business with Capitol One for this, and I would give both of these companies a "ZERO" rating!!
Still waiting for my order. ordered 4/21/22 it was to ship 5/6/22. called today 5/12/22 and was told it would not ship for a week to a week and a half from now. I requested they cancel my order and was told there would a hefty restocking fee for an order they failed to fulfill. I have placed and received 3 similar orders from SD Bullion since placing this order. do yourself a favor use someone else.
I made an order with SD Bullion on line on the weekend. Well I screwed up the order completely and ended up doubling my order with paying one way that would of cost me at the bank for a bank draft etc. The staff was great and canceled the erroneous order. They could have charged me a canceling fee of $150.00. They have gained me as a forever customer.
HERO is highly confused pertaining to taxes on Copper. Arizona has a law NO TAXES ON COPPER PERIOD!!.. located HERO charges TAXES on copper sales when mailed to Arizona, No other bullion dealers charge taxes on Arizona sales of copper gold silver Go check ebay NO TAXES ON COPPER...I called and all hero did was say im wrong and confused.. HERO IS WRONG AND CONFUSED!!.. NO TAXES ON COPPER as per ars statutes.!!!!!!!!!!!!!!!!!!! ITS THE LAW !!!!!!!!!!
3 times in person. Treated very well. Straight forward and professional. Once online. Got fast service. Prices very competitive if spending at least several hundred dollars. It's a fair drive but I like instant gratification.
I placed an order for six 2021 Morgan silver dollars back on March 15, 2022. Today is April 25th and nothing has been delivered nor has any communication other than the original emailed receipt been received. I called and talk to a representitative about April 10th and again today. Both time they had no explanation other than waiting on the product (that showed InStock at time of order) and something about a new system thats been causing shipping delays. Her claim was that shipping has slowed to about two weeks yet its been over six weeks on my order with no ship date known. Both times the representative stated that someone would get back to me yet no one ever has. I told her this is my first time dealing with this company and it has all the looks of a scam operation.
I've only gone to their brick and mortar store, after checking their prices online. Great prices, some of the best in the business. In person their customer service has been great. Tell them what you want, wait 10 minutes and its hand delivered.
I can't say enough about Hero Bullion surpassed all expectations..fast shipping..great customer service..and selection for all taste..the lowest lows on pricing to the highest highs on quality. any coin nugget or bullion ...ILL BE BACK
I've been buying from GOLDEN EAGLE COIN for two years now and have had nothing but positive experience's from them from purchase to delivery. Packaging is top notch and prices are fair and in line with the market. Inventory is immense! You can find everything from the very first coins ever created too the newest production pieces.
Placed an order for some silver shield rounds at 5 over spot. Paid by check. After the 10 business day hold (14 calendar days) I contacted customer support to inquire about my order. They informed me it will be a 1 to 2 week delay before shipping. I told them that my other bullion dealers have product in my hand 12 to 14 calendar days from when I write the check and drop it in the mail. Thier response was "we are a mint. Not a bullion dealer. I asked why does your website say in stock when I purchase? I had assumed that meant available for purchase and immediate shipment. No reply. This is 2022, not 1922.
Please don't make the same mistake I did. Just order from a reputable dealer
I only go to BPM for *one* product; which they a lot of actually. And it is fun to see how many of this *product* they have compared to other dealers. I a tab open to compare the prices. Silver Proof / Gem Proof are a niche corner. Thanks.
This is my #1 dealer due tot he fact that they have had some of the most diverse products in any online or local inventory. Yes; their premiums are the highest in the industry and there is a reason for this. I usually can order from APMEX without the product being "Out of Stock" (or readily in stock in a short period of time) or their shipping is the best in the industry. Take your pick. The premiums I pay for in 2022 are for quick, free shipping and a diverse catalog. Thanks.
I received an "order" of 40% Eisenhower Circulated Dollars and all of them were circulated non-silver cladded dollars. I weighed them, did a visual, and ping test and they do not sound or look like silver. I requested store credit but if you order from them please verify that you have circulated silver and not circulated clad for 40% coins. Thanks.
Great so far. Nice website and great prices! I ordered 20 Buffalo rounds, 3 kilo IGR bars and a 100 oz englehard bar.
I really excited to see the rarity and quality of the englehard bar since the design is their choice.
I will post a quality review upon receipt
Merry Christmas everyone!
I found Monument Metals on the internet and they have a great rating from the BBB. A nice variety of products. The website is very professional and easy to use.
The prices are also very attractive! I have ordered 221 oz of silver bullion the last few weeks, (pre order) so I will repost after I see the quality level of the products.
I think it should be nice based on other reviews I have read.
I am really excited and curious to see the quality / rarity of the 100 oz Englehard bar that I ordered since the design is based on their choice. It is my first englehard so wish e luck!
I will post an update and my thoughts once I receive my orders to hopefully return the assistance in finding a good small dealer.
I hope that I have found my one stop shop!!!
I purchased a few old panda coins from SD bullion, they did not mark any condition issues in description but a few of them has copper spots that looks not very good, called them, they do not want to do anything. These coins looks not good and if I knew they had condition issues, I would not have bought them. AT LEAST they should put condition issues to alert buyers.
I buy from several bullion dealers. Monument was excellent!!!
First, their prices are THE best around, AND shipping was lightning fast! It was literally in the mail the very next day, and I received it 2 days later!!! I am now a customer for life, and they are my “GO TO” bullion dealer!! Thank you Monument!
Quick and fast shipping after check cleared, everything wrapped and double packaged.
4 star due to following
Only issue is price of shipping free $5000 or more $7.95 plus tax on shipping under 5k where most companies have free shipping on $199
Found Hero through a mention from Silver Seeker.
Thought I would give them a try and now have made
several purchases! Every contact they have been awesome
to deal with and with 99.00 free shipping why not!
Placing another order this week!
They sent me gold in a non insured package and someone followed the mail closely. Horrid company. I was out $1,800, and the CEO/Owner made sure to email me after I alerted USPS as to how/why I wasn't reguired for signature!! and say he wasn't claiming it on his insurance.
Stay away from this fraud company or you will lose your shipment as well.
I purchased three 1 oz Pamp Suisse Rhodium bars from them, and I went back to sell them, and they would not buy it back. I was told they would buy them back when I bought them.
I used to buy only from Apmex because of quick shipping and a very diverse selection of products. However, their prices are totally insane. It doesn't matter what I am shopping for, Apmex is always 10-15% higher than the cheapest product I can find. Their price over spot cannot even compete with some of the other dealers out there.
Worst experience with a mint ever. I placed my order 5 weeks ago and was charged almost $2k right away, but I still do not have my product. Reaching the company has been almost impossible and no one is returning my call. I even requested my order to be cancelled and I still have not seen any refund or response from them.
bought and paid online for gold coins. The tracking confirmed payment had been received. No coins have been shipped and no response from this company. Beware they do not care and scam you out of your money promising to deliver...and don't
The offer some bullion coins at competitive prices, but you are limited to buy just 1. The reason is they are more interested in getting you on the phone and trying to sell you graded historic coins. Don't fall for it. The prices are not good. Just tell them you are only interested in buying bullion, not coins. Don't buy graded coins if you are not a coin collect and know what you are doing.
Wow! Super-fast processing and delivery. Placed an order on a Thursday morning, and order was shipped Thursday afternoon from Texas. Arrived at my door in California on Monday. Product was as expected and communication was great throughout the process. Bold seems to be having some great deals right now. Don't hesitate to do business with them.
I placed a silver and gold coin order with Monument Metals, LLC on Aug 27, 2018. There were 3 items on the order. 2 items were silver and 1 item was gold. The silver items are correct. The gold item is incorrect. The item I ordered was a 50 Pessos gold coin weighing 1.2oz. What I received is a gold coin of 1 oz which looks similar to the 50 Pessos coin. So there is a 0.2 oz difference. At the time I paid 1534.06 for 1.2 oz. I was cheated out of $255.68 (now worth $300) for the missing 0.2 oz. I spoke to the business on 8/23/2021 and they said there is nothing they can do. They did not have records going back 3 years and were not interested in trying to resolve the issue in any way. The order number is 100009599.
Terrible Business Practices, causing the error in the shipment, then an unwillingness to negotiate with a customer that spent and will spend thousands of dollars on metals. If the IRS requires tax payers to hold tax records for 5 years why would this business hold shipping records for only 6 months. Will never due business with this guy again. Proceed at your own risk.
No Problems using checks for Lowest Price.
Quick delivery after Check Clearance !
Quality of Coins has been Good on BU !
Some of the Best Prices and Availability !
One of my Top choices for Online Buys.
Bought 3 gold 1 ducat coins in July 2021. When I received the coins, it was obvious they were restrikes by their extremely sharp lines and proof-like fields. The listing said NOTHING about them being restrikes. The only reason I buy fractional gold world coins is for their old age and historical value. The price was very regarding % over spot so I’m ok with the purchase. They even called me about my similar review on their site. I sent them pics. They didn’t offer replacements or discount or even free shipping on another order. Also it took weeks to process a wire transfer and receive. Not my best experience but also not my worst.
-Jeremy in Texas
Their WSS 2021 American Silver Eagle Type 1 is the best deal available, by far. I've yet to have a shipment sent that wasn't packaged extremely well, and they also respond to messages quite prompty. Of all the big name distrubutors, I'd stick with SGB every time!
I took advantage of a great price on an American Gold Eagle that Universal Coin offered. It was about $44 cheaper than the online company I normally use. Unfortunately they limited it to one per household. I would have bought 2-3 more.
It is a legit company but their website is glitchy and not user friendly. Be prepared to try several times for pages to load when checking out.
My review is: Good price on this single coin but website needs attention. You'd never have the same issues at APMEX. I'll use Universal Coin again only for really good deals, otherwise I don't need the headache of the glitchy website.
The best customer service hands down. I am on several fb metals groups and have always enjoyed sharing HERO BULLION's selections and sales of their inventory with the groups. I hope to see more of HERO BULLION on this site's page for metals
They keep sending me milk spotted silver eagles. Never answered my email regarding the situation. I understand silver can milk spot over time but I am getting them with milk spots already on them. I think that is why they market them as cheap as they do. Will not buy from anymore
Purchased silver from them, it was junk silver, and NOT coinage, but just crappy scraped and gouged silver round and 10 gram, TEN gram bars. After i personally tested everything they sent me STERLING! They won't let me leave this review on their site! They exchanged it. However most just believe what they buy is picked by knowledgeable people, after OTHER knowledgeable people go thru the items, and then bin them. NO QC!! No checker of the checker. Jokelahoma! I will never use them again.
As I would expect with any other reputable bullion seller, I noted BOLD Precious Metals claim to ship every order fully insured. I placed an order exceeding $1,500 and waited for the payment to clear, only to find on USPS.com, that BPM opted to rely on the minimum coverage provided by USPS Priority mail of $100. I have purchased from SD Bullion, JM Bullion and SilverGoldBull, all of whom ship fully covered. BPM does not, and it goes against their very statement to do so. Fully insured packages are noted as "Insured", not "Up to $100..." Signature required does nothing to account for the damage to valuables during shipment!
I DO NOT recommend BPM, as they are risking the customer's investment to the already-shaky business of the USPS!
Golden Eagle is the best! They offer free shipping at $99, which me, seems to be the perfect threshold. They always have some kind of 1oz round or bar or fractional rounds on Sale at the lowest price online. Personally, my favorite thing about golden eagle is there selection of random foreign silver coin age. If you don’t mind researching for a long time, you can always find a couple of at spot deals on obscure foreign coins!
I really like dealing with JM Bullion. They show their buy prices. Their app shows the gold / silver ratio. JM Bullion consistently has lower prices than most other dealers. In our 5 year relationship, there has never been any problem in our transactions.
I recently purchased 10 Mexican 1 ounce 2021 Libertads that were BU. I paid 54.99 per coin. When I received them they were placed in hard clear coin plastic envelopes that did not protect the coins. They would slip out and contact each other. To get a BU coin and pay 54.99/coin care should be taken to protect the coin or coins from damage. All the coins were placed in a plastic bag that looked like it has been used before. As far as the service I am satisfied but more care should be taken with packaging.
Tried to order TV advertised coin for $1849. I live in California where there is no sales tax on coin sold for over $1500. The Westminster Mint sales person wanted $166 in tax even though he admitted he was familiar with the California law. I refused to place the order. These are awful people to deal with.
SGB are one of the very best, if not the best bullion dealers I've bought from.. They have the good values, but it's their customer service and communication that they truly excel in. They get my business on a regular basis.
Took forever to ship, called multiple times, no one can help, but they say someone will call you back. Online system is archaic, no option for electronic check. Spend a few extra bucks and buy somewhere else.
A repeat customer for years. I do not use anyone else... ever! I have always been satisfied. I highly recommend this company especially if you are just starting and really do not know what you are doing.
First time ordering was great, no issues. Second time? Well forget it never again. I am still waiting delivery for an order that was placed nearly two months ago. The item "shipped" April 28th. It is now May 25th and I still don't have my order. I received an email that their local post office is having trouble delivering orders due to a staffing shortage. Seriously?? then how are you still in business if you can't deliver your product? I have sent several emails asking about my order but have had no replies. I used e-check and now will have to see how my bank can make a claim
Still waiting....Got an apology letter over two weeks ago that USPS is having trouble moving their merchandise out of Maryland. Asked for an update on my order last week and still have got no response from Monument. Definitely not going to order from them again.
I didn't receive an order, which still says, "In transit" and JM Bullion refused to file a claim on my $3000.00 order. Very, very poor customer service especially when a customer has spent thousands with the company. The postal service said because JM insured it "they" have to file the claim and all I got from them was "It's your responsibility" :( I'll repeat myself by saying VERY, VERY POOR CUSTOMER SERVICE
I have purchased a few pounds of silver in 1oz coins and bars, broken up into several different orders as it came available. If you spend over $500 you get free shipping. Their pricing has been very reasonable, shipment on orders is pretty fast from the time your payment clears. On one occasion something went wrong with my echeck payment and they worked with me over the phone to clear it all up, they held the price till my second payment attempt went through. I would definitely recommend them to anyone just getting started in this market
Fantastic company, phenomenal custom service. I have been a customer of MMX since 2019, I have been in the monthly accumulation plan, and have made made individual purchases. I find the candor of their specialists refreshing. My favorite company to purchase gold and silver from.
A previous customer of WM, I received a cold call from one of their sales people. In talking with her, she did not know the difference between First Strike, First Release, and Early Release (there is none!) She argued with me about it. I then asked her when the new US Mint Morgan and Peace dollars were going to be released and she had no idea what I was talking about. She told me her VP instructed her to call me. I have been collecting coins for 40+ years and have an extensive collection. Why would you have someone that doesn't know what FS, ER or FR is??? To someone with over 40 years of collecting experience. Stay away is my advice. I will be doing business elsewhere. Caveat emptor!
just received my first order. coins were well packed and all coins were as advertised. order arrived late but that was not bolds problem. bolds prices were very compeitive and i will be ordering again.
Been doing business with JM for years without issue until recently. In the last few orders I've made with them the packing and shipping has been inconsistent and poorly done. Coins have arrived strewn about and scratched, shipping boxes poorly taped, tunes of coins not having enough styrofoam to make the coins tight inside and coins arriving damaged that way. I had an order switched in a bait and switch sort of way. I ordered silver rounds with certificate of authenticity and sealed in a blister pack, being switched to plain coins in a tube. Another order stated with COA, and arrived without it, when I called they said their website was incorrect both times.
After going through the process of giving them personal info, military proof etc.. I placed an order, 2 days later I was told that my order was cancelled. I then had to wait 3 days to talk to someone who told me to call an 866 # and wanted more personal information. This guy sounded like he was talking our of his basement. Eventually I did receive my money back and used the same card with another dealer (SD Bullion) with no hassle. They have superb packaging and great customer service. Ret. Chief Master Sgt/USAF
Smooth experience and accommodating. Placed several large orders. All shipped smoothly and securely. Had problem on my end with one, having to send another check and they were accommodating. Lowest price on what I got among all the major dealers. I bought years ago as well and everything was packed well, especially the airtites. I wouldn't hesitate buying again.
Purchased some pandas and they gave me all same year. However some of them were in poor condition. Hence, I've requested a return just for those tarnished coins or refund my money. They did neither. They sent back same year coins. Never reply to my email requests. Worst customer service.
I have made 4 orders with SD Bullion for a total of $2,137
This included a Sigma Metalytics macine on one of the orders. - I have always received the product exactly as expected. Shipping times have been as quick as 1 week, and as long as 16 days. - They will often have the lowest prices on certain items, and on others they will not, so always look at all your options. Also remember that price is not everything - sometimes it is worth a few dollars more to receive a service level that meets your expectations. - I plan to continue to do business with them.
My experience with them was terrible. I ordered a variety of 1 oz gold coins. At the time of my order they advertised shipping as 3-5 days after payment cleared. Long story short I waited almost 6 weeks after my payment cleared to finally receive my order. I contacted them multiple times about the delay, and all they had was a different excuse every time, would promise it was about to ship, then it didn't. When I asked why I got a new excuse. I'm done with SD Bullion, as I get much better service from JM Bullion, APMEX, Bullion Exchange, SilverGoldBull, etc. I'd give zero stars if I could.
Go check the BBB for complaints against Money Metals in Eagle Idaho. Its pretty self explanatory. I will give a few words of caution when buying from money metals. The process of purchasing a larger quantity of precious metals is more trouble than it is worth. If you purchase more than $1000 from them you have to pay by check. I purchased physical metal from them 3 weeks ago and they still have not posted either of the 2 checks I sent. After the first check went "missing" I offered to pay via ACH. I was told by Clint and Michelle that they would not accept ACH because it would be fraudulent and is against there policy. They will make NO exception for any payment issue. I willingly gave them personal information to verify that I am who I say I am and they still refused to take payment via ACH.
This was my first time purchasing from BGASC and everyone went perfect. Made my purchase. Mailed them a check. They notified me when the check arrived. Gave it 2 days to clear and they mailed my purchase right away. I would not hesitate to buy from them again.
Purchased 1oz Maple on Jan 15 with 15 left in stock. Expected delivery was Jan 26. On Jan 26 I noticed they had switched my purchase to pre-sale with a March 1 expected delivery. The reason I purchased from Bold was because it was a in stock item. My last purchase from Bold
Have made more purchases from SD than any other dealer since I started stacking earlier this year (not a long track record, I admit) and their prices have always been good, shipping is fast, well packaged and discreet (shipper name is SD Bearing Supply). Made one purchase with a bank wire, not knowing my bank was by appointment only because of the pandemic and customer service was very friendly and quick letting me change my payment method. If I ever have a bad experience like some reviews say I'll change my review but they've been great to me so far.
Worst bullion dealer that I have ever bought silver from. Product came dirty,scratched and stained. I called customer service, and after waiting two months for a reply, I called them back. This issue, in my opinion, is not settled. Not by a long shot.
APMEX has the highest standards in the industry - when I order, I know my product will be of the highest quality and shipped discreetly and in a timely manner. I will order again and again from APMEX. Confidence is paramount when buying gold and silver.
Texas Precious Metals is the worst bullion dealer that I have ever bought silver from. The product came stained, scratched and dirty. Customer service was terrible! Texas Precious Metals didn't care that they had sent me a Sub-Par product. I will NEVER buy silver from them again!!!!
Four orders completed. Another in process. No problems so far. Lots and lots of inventory items that smaller dealers will probably not have (Like pre 1933 gold dollars) Not always the cheapest but often they are. Definitely worth checking their prices every time you shop.
Monster Box Silver Eagles arrived quickly even though I bought during a market dip. Price of silver went up but the order was sent after money cleared. I keep hearing about dealers how cancel orders if market goes up after order. This dealer did not do that for my order. Also, at the time it was the cheapest option which was nice. The reviews on this dealer seem to be legit too, I like that they care about their reputation by responding too all rankings on other sites.
They may state that they have free shipping over $50, but the bill states that PAYPAL transaction charged me $2.99 on the last 2 orders i placed. So plan to add $2.99 to their advertised price. i called and asked about it and the woman said she didn't know anything about Paypal charging me any money.
Using since 2015 or so, probably 20k spent ez with them. Good prices, and if you hunt the site, there is ALWAYS a super low price to spot deal, and it will not be in the ON SALE bin. 7$ over spot 20 franc, something. The packing is top shelf. Every time. Usually get better than describer if not buying new items. The cust service by email is not what it once was, for sure... lil slippin' there.
They shorted me on the cloth sacks many pieces were supposed to come with, and customer service only agreed to sending some, which is really lame and petty for an order this size. Beyond this, the packaging showed absolutely no concern for how I would reveive my items. Numerous certificates for collectable 1oz and 5 oz art rounds were trashed, crumbled up and floating by themselves in the box, many bars and rounds and coins were dinged and scratched, since bulk items were dumped loosely in bags. I do not recommend them, and have since personally moved my business to numerous other dealers, since they didn't appreciate the many thousands I spent with them. I had unfortunately already placed a second order before receiving my first, but won't make a mistake giving them business again. Fwiw, Provident is owned by the same people, so won't order from them either.
They falsely advertise that they have the lowest prices guaranteed, but never have any for sale or that they have is in stock. In other words they're showing prices from months, maybe years ago but not anything that is actually for sale in present time. It's a lie and accept it.
This coin dealer is taking forever to ship it out. I'm not sure if they'll even want to ship the item. I have paid for my gold coins over two and a half weeks ago and still have not received for items. Every time I call to check on status of your order, they will tell you the sale rep is not available to answer your questions. They promise that someone will call you back but they never did. Sale rep also pressures to sell you overprice rare coins. All they care is taking your money. Customer service is horrible. Stay away.
I purchased several coins from Universal stopped buying due to the pressure sales pitch they give you as in this coin want last long so you need to buy it now. They would not give time to do any research for yourself, being new to this coin collecting I fell for their sales pitch. Now I need to sell and ask for a sell price and they offered to give me about a 30% loss in the coins I purchased
It just blows my mind that this company can take a portion of your hard earned money and retirement and feel good about it
Do not recommend this company for an IRA INVESTMENT COMPANY
Tried to change shopping cart from an incorrect entry for product. It would not let me. Tried to change quantity on cart and did not update. Tried to log out and it would not allow me top log out. Terrible website functionality. They lost me as a customer before I even began as a new customer.
I've placed five separate orders from GSM, all for their walking liberty designs which look great in my opinion and I've never had an issue. When they have sales the prices are some of the best, but their normal prices are typically higher than some other dealers. Best place for fractional silver that I've found.
What I saw online is what I bought and what I received; 3 - 1oz generic silver rounds. Their generic rounds are among the best prices I've found online. Thus, decided to purchase something else, a "2020 1oz Austrian Silver Philharmonic" that I found reasonably priced then, compared with other online dealers. However, had not received package tracking info 11 days after and contacted them (didn't happen with prior purchase). They responded almost immediately by email and phone call with the tracking info and provided an explanation for the delay that I found convincing and that in fact was an exceptional circumstance. Would buy from the again when present volatile market prices stabilize a bit.
Jonathan is VERY knowledgeable of precious metals and tried his best and accomplished my questions and inquiries, prices ARE the best(and I've searched) and the speed to my front door is unmatched w/other companies I've dealt with!
5 Star in my opinion, and won't buy anywhere else!
I ordered a certfied 1 oz gold eagle along with a silver eagle from this firm. My credit card company called to verify the order as they were managing possible frauds. The vendor called right after saying card had been declined. I told them of my conversation and card company would honor he purchase. Within a few weeks the items, very nice I might add, arrived. Thjey made a couple of attempts to sell other items, which I feel anyone should expect in such a transaction. I would gladly recommend this firm.
They have the lowest bullion prices listed on findbullionprices.com but when you click through their link they limit one to one coin. What a joke! If this is how they market I wouldn't trust them at all. It's the classic bait and switch.
I have had many orders with Universal Coin and have always been happy with them. They are usually the lowest priced dealer I have found on the internet. I like the fact that all of the coins I have received from them have come in capsules. Also, they package all the coins very securely. I'll continue to order from Universal Coin as often as I can afford to.
I love how they customize the bullion boxes. Now I have a good mix of international gold and silver coins in my collection. Plus, getting the box was so easy. I subscribed just last month using a cheque and the package came as scheduled. Really good for me 'coz my kids don't allow me to go out because of the Rona. Try it, people. Easy legit investment.
I've been purchasing from SD Bullion for more than four years now. I have loved my dealings with them. They always offer the lowest prices on the bullion products that I like to purchase and stack. Plus they helped guide me on setting up a gold ira so now I'm out of the rigged stock market.
I used to do business with SD with no problem. That is until I by mistake clicked "money order" instead of ACH. The two options are very easy to confuse as they are right next to each other. Unfortunately, I did not notice until I had already place my order, after I placed it I noticed my mistake and immediately placed the correct order. Now SD is holding my payment hostage and is claiming I must pay $40 for cancellation fee + $300 for market loss, even though I contacted them immediately after I realized what I had done. So no gold and no money. The CS representative is rude and angry, she threatened to sue me and ruin my credit. DONT DO BUSINESS WITH THEM.
Stressful experience. Placed order online and sent check with tracking. No answered emails or calls for 7 weeks. Check was not cash so I stopped payment. When I did hear from them they said the order was canceled due to non-payment.
I purchased one 10 ozt generic bar, three 1 ozt generic bars, three 1 ozt generic rounds, and one 2020 philharmonic. The bars were in original plastic. The rounds and philharmonic were all in capsules. They were all well packaged and arrived with no issues.
We are very pleased with the 1 oz Silver Bullion bars that we purchased thru Money Metals Exchange. We did our shopping to ensure they were reputable and they go to great lengths to ensure it is REAL Silver, not fake, one of our key concerns in this time of crisis (April & May 2020) where many businesses are scrambling for product and may take any bars they can find to make their premium on what could be junk. We are very pleased to have made a 2nd purchase as a result. They do take their time to ensure the transaction is legitimate, while locking in the price at the time of transaction. We were looking for product for physical possession in spendable units. Bars are nicely wrapped in sealed plastic packages, groups of 5 or 10 bars) This is not for immediate turn around for a profit. Please note that they logically make the transaction final in order to lock the price. They must make a profit to remain in business and part of that is avoiding getting taken by false transactions. We need access to such fine people to do business with. We verified that other places do not even have product to offer that charge only pennies less for the entire transaction, well within the daily fluctuation in price. (Great price but on Unobtainium). Thank you Money Metals Exchange for granting us the peace of mind that we need to proceed forward with our investment plans which have been years in preparation. Also, it was exciting and comforting to track the package in the USPS mail as it traveled from Idaho.
Sorry to have to protect ID with our email address which we use to shield from scams. MMX is NOT a scam. Public posting with emails can get lots of bad responses.
Ordered a pre sale of 20 rounds and a kilo bar of silver for a great price. Shipping was around 20$ so I add a dollar per round and it was still less than ordering from a free shipping seller. So I would say if you are going to buy 20+ oz. Of silver. Buy through them...
Used to buy from these guys, maybe their bullion prices are fair but their certified coins especially $2.5 gold Indians are hyped at extremely high mark ups. Deceptive pushy dealers always hype the PCGS guide but they neglect to tell you that this is the retail price. Gold tripled in value and when I tried to sell back what I had bought from them I barely broke even. Be careful doing business with these guys especially if your new to collecting like I was in 2006
I ordered their 1lb paydirt with a guaranteed gram. They give you the option to add extra gold and even pick the size of your gold! Shipping was fast, customer service was excellent and the product was high quality! Nothing about this company was a bad experience. If you question the purity of their product, check out their youtube channel and get your questions answered. This is a good company!
I purchased five of the 2020 2 oz Canadian Kraken Silver Coin (BU) with five CoinSafe coin capsules. I ordered over the weekend and the package arrived today (Wednesday) with no issues. The coins were each in a mylar flip and plastic bagged. All of them were together were bubble rapped. I am very happy with the whole transaction.
I ordered their 5 oz and 10 oz poured silver bars on two separate orders and service and shipping was excellent! Both orders were placed on a separate Friday and I received the packages on the Monday after that weekend! Fast! Their poured silver bars are exceptional and I weigh each one. Their bars are always a decent amount over their weight! I got a 5 oz bar that weighs 5.095 oz!
I would consider buying something from this establishment, but a $1000 minimum order is ridiculous. Then to top it off, you will pay shipping until you reach a $5000 threshold.
How do they even stay in business? Their inventory is weak and their prices aren't seductive enough to even spend $1000.
Purchased Silver American Eagles and paid via Pay Pal. Got a great deal just before they raised premiums to insane levels. They said it was a 15 day delay so I waited and waited. I emailed them and they said that pay pal had a problem. I called Pay pal and they said the money was sent immediatley and SDBullion was not claiming it. I emailed SdBullion back and told them pay pal said they had to claim the payment. Today I noticed they cancelled my order so I called them and and tried to explain it. They said they looked at everything and he IS NOT going over it again. I ask if they would reorder it at the locked in price we BOTH agreed to and they said no. I can reorder if I like at todays price. He kept insisting I was wrong and they would not do that for a couple dollars and saying he is not going over it again. Then he got Pissed off at me I guess because he hung up on me. You earned this rating. I hope everyone reads it !!!!!
I ordered their 10 oz bar spot deal. Was a very easy order and great overall experience. Theiir silver gold bull bar is one of best 10 ounce bars ive ever seen. I do recommend them among my top 5 online dealers .
Ordered $10 Face Silver Dimes. Good product, price, shipping and service, highly recommended. Received a very nice mix of coins some circulated.
Great overall experience from start to finish. Thanks again!!
I have ordered a few times from Monarch. They don't have a large inventory of diverse products, but that is not really their thing. They deal with specialty items and the pieces I bought are nice. The price was decent for being high relief silver. Shipping price was acceptable. Since I paid by check, I knew that there would be a wait just like any other company. I received my items fairly quick considering the condition of the so-called "pandemic" (Covid-19).
They also replied to emails fairly quick. I didn't experience any problems.
I ordered the kit that contains three 1 oz rounds, one 1/2 oz round, and five 1/10 oz rounds. they were supposed to be in uncirculated condition. some of the rounds had dents on them and the shipping bag was also ripped wide open on top. they need to send product as described and only in adequate packaging!!!
Just received my package today. 9 coins total. 1 was a proof in its own box. Okay. The other 8 were not proofs and were dumped into a box almost as large as a shoe box, very little packaging, and they all fell out of the cheap plastic slips. 8 loose coins in a shoe box. NOT the way to do business. I don’t care if shipping was free. Only good thing I’ll say is I actually received what I ordered, even if it was beat up.
Placed my second order in the middle of the Covid shut-down, and the processing time was a bit longer than normal, but I have my Royal Canadian Mint bars in hand 2 days after they shipped. Excellent dealer. I will continue to order from Monument Metals.
DO NOT BUY FROM GMR GOLD! GMR Gold does not live up to what they sell you online. They also are very unorganized and called me 5 times in 2 weeks to continuously tell me that they cannot full I’ll my order and kept trying to up sell me. Do not try and use this business.
I purchased $2600 worth of silver before the price bottomed out they charged my credit card and it went through, but never received the order and when I fot a reply 3 weeks later the said that they have canceled my order but still have not received any money back on my account. This is extremely frustrating, the least they could have done is told me that 2 and a half week ago.
I was in a situation where I needed to speak with someone for guidance and needed a quick turnaround on shipping. I dont buy bullion on a regular bases and I was spending a sizeable amount by my standards, I did not want to take chances. I called a few other dealers who were less than helpful or could not accomodate my needs. However, Monument was great! They took the time to help me and called me back with updates. Everything arrived exactly as promised and for a very fair price. Since then I've placed 2 additional orders and have been very pleased.
I purchased several coins from Universal. It was my first purchase from them...but it Will Not Be The Last. I found them professional, friendly and truthful and my order was completed and received in perfect condition in a short period of time.
Outstanding level of Quality products that are very often below other brokers. I have always been very happy with the speed my orders are shipped and the outstanding quality of the bullion I purchased. All Star Company here!
I bought silver ounces from them several times. Never again as the last time I ordered I was in Arizona for the winter and my home is in Michigan. They said coins had to be shipped to address of card used. So I waited til I was to go home and what did they do but send coins to my winter address after I had left. Stupid for them to do. Fortunately my daughter was able to get package for me. Never buy from these idiots again. Other good dealers to buy from and better prices.
I'm incredibly unhappy with my experience with GMR Gold. Their customer service is absolutely horrible. I have called several times during operating hours, left voicemails with all required information to be able to get ahold of me as well as with a reason and received no return call. I even had a detailed chat with them over Instagram with problems with my account and not being able to reset my password and they showed no interest. I was then asked to give them my number and they would call me, received no such phone call. I will be disputing all charges from GMR.
I pre-ordered 6 Silver Eagles from them at only $1.95 over spot. I wasn't sure what to expect. The coins arrived in plastic capsules fresh from the mint tubes. Everything was packed well and discreet. Shipping was included. I was pleasantly surprised. I would definitely order from them again if the price was right.
I have ordered from them several times, mostly on ebay. I always got just what I ordered and promptly. Nice 2X2 holders too for individual coins. No problems at all. Maybe I'm jus lucky, but I've had no trouble with any of the bullion dealers on ebay.
Keep in mind that these guys operate in a bit different fashion - they are not a retails shop and the people who help you are not traditional retail oriented folks - I find them to be very direct - straightforward. they are not chatty. Yes - they want to drive people to thier website - that is part of thier business model.
they helped me understand that thier is a big market in counterfeit Morgan Silver dollars.
I give them thumbs up.
Ive been ordering from MCM for 7 years and Ive never had a problem. The quality of their products are very dependable and reliable. As a collector and a stacker, I like the cheap deals too, but I don’t mind paying a premium as long as the quality is there. MCM always delivers quality products in a timely fashion and are included in my top 3 sellers.
I have had at least seven purchases the final quarter of 2019. Their 'generic' rounds have been the LOWEST delivered price, by far, than all their competitors. Items I have received have been newly-minted Buffalo 1 oz .999 rounds, and they are uncirculated. Packing and shipping are perfect. I love their aggressive pricing, and will continue to buy as long as they are the lowest delivered price.
I had never heard of Univeral Coin before finding them on this site. I have since placed several orders with them, each based on them being the lowest priced for what I was buying. I received what I ordered in a timely manner as expected. No concerns and no issues.
I have placed a couple orders w/ GMR now- always good products, prices in line with other dealers- pleased with the variety & updates thru shipping process- overall good experience & will continue to buy with them!
I have purchased products from Silver Gold Bull many times and all of my experiences have always been great. The bullion I have received is in great shape. The packaging is more than enough to withstand USPS abuse and delivery time is reasonable. There DEAL section has a great selection of gold and silver at some of the best prices over (or at) spot.
This dealer is the most uncooperative company I have ever tried to deal with. I requested to have my account closed once before over three excuses dealing with the same Debit card I started using to purchase from them. I attempted to use them again, and now they acuse me of using a Debit card with a high-security risk. I hope they don't call my banker. They won't like what he would tell them. It's almost amounting to calling me a fraud for using the same debit card I buy groceries with. And I resent it.
I placed an order with them for a special they were running. They advertised a Gold Eagle at $17 premium over spot.
Not only didn't I get their offered price but they charged me 4% for buying it with my credit card.
Though the terms were buried in their fine print, I feel that their offer was very deceptive.
I love APMEX for their great selection and extremely fast processing & shipping. I recently ordered a premium silver set believing it was a good value. I later decided to search the site and calculate each piece separately and discovered I could have saved 90 dollars!
The only option I had was to return the set and lose 50.00 on the return. I contacted them and received a 20.00 credit. Lesson learned.
First order with Monarch precious metals. I ordered online and sent my check the same day after waiting two weeks I called to find out the status of the order. I called and left a message. Wait of the day then called on two successive days. And didn't receive a call back until the next week. Everything worked out and I ended up getting my products.
Then I made a somewhat larger order about $1,700. After 3 weeks I called and left two messages on successive days. I didn't receive a return call. Monarch emailed me and said that they never received my check.
The envelope was stamped clearly with my return address. The check was rapped in a sheet of notebook paper with my return address stamped on it along with the purchase number. Obviously my address is on the check and the purchase number was written clearly in the notes section on the check.
I never received the check back. It cost me $40 to stop it.
I don't believe for a second that the check was lost in the mail. I believe Monarch precious metals sold me metals they didn't have. Then they threw my check in the trash. Completely untrustworthy. And non-responsive. Close to criminal never do business with these people.
I have ordered from Golden Eagle Coins many times over the past few years and have always been happy with the results. Great prices on sales items and good pricing the rest of the time. Free shipping makes things even better.
I have made multiple purchases with SD bullion and for the most part I have been pleased. However, my last order was a different experience. I was not pleased with some coins that I received which is no big deal. However, the return experience was not impressive. I had to pay the shipping and a restocking fee to return the coins because they could not exchange them. If the coins had be listed as cull or damaged I could understand paying for the return. However, the description of the coins said BU. SD says they believe in doing business the old fashion way with industry-top customer service. Unfortunately, I did not get this feeling in my first experience with their customer service.
One of my go-to online dealers. They have some of the best sale prices out there. You have to be fast sometimes to get in on the sales because they will sell out. Shipping and customer service are good as well.
Pros: Very large selection, fast shipping, good customer service.
Cons: Higher premiums compared to other online dealers, most sale prices are just ok.
Really the only reason why I ever buy on APMEX is because all the other dealers don't have what I'm looking for. APMEX is seldom the lowest price dealer. However, they make up for it with selection and customer service.
Agree with lowballing. They'll only buy silver rounds at regular price (spot minus 25 cents) if they resell them, which means very few. Otherwise, they try buying silver rounds as "generic" scrap, paying more than a dollar an ounce less, supposedly because they're going to melt them. C'mon - Kitco just happens to sell generic groups (grab bags) of silver rounds - so... perhaps they're playing the game of buying nice rounds for lowball prices, then selling them at high markups?? I ended up not selling my rounds - I can sell on eBay and keep that dollar an ounce for myself, even after all fees - and I denied Kitco the opportunity to make a larger profit than they deserve.
Among many very good and competitive online precious metals dealers, Texas Precious Metals distinguishes itself by offering the option to place a limit order. Say, the spot price of gold is $1,290, but you anticipate lower gold prices of $1,270. You can place a limit order for your favorite gold coin at spot of $1,270 plus a specific coin dependent premium. If the spot price does not reach your expected price of $1,270 within a specified period (say one month), the limit order expires without any expense to you. However, if the spot price does reach indeed $1,270, then your order is executed and you will have to send a check to Texas Precious Metals for the executed order. This is a very sophisticated tool which allows the buyer to buy precious metals at lower than prevailing prices. The beauty of this order is that your limit order will be executed even if the gold price drops to $1,270 only for a few seconds or minutes.
I ordered from them on eBay a while back and realized they was in Pinehurst so I went to their shop location and was personally treated badly, like they didn't want my business, giving I was dressed very casual since it was my day off, but one of them even made a comment to not to come into the store and that they have a website that I could order from, like NO if I want to look at the potential items I intend to purchase first hand I will!
Very rude even tho I had purchased a pure gold coin in the store.
I do not recommend giving them your business as they do indeed judge a book by it's cover.
I ended up just giving the coins I purchased from them away as I didn't want anything to do with them.
Hopefully, things have changed since I was last there but I doubt it, so I'm now leaving my personal experience here.
The best in business in my opinion ! I highly recommend MCM I have ordered 99% of my silver stack through them and I always receive it in 2-3 days I have never not once had any issue at all it’s surprising to hear that others have had issues with them ! I always order off their eBay page and they ship the same day every time . I will continue to buy from them . I just bought from provident and it took 2-3 days to ship and a week to be delivered I will be going back to mcm and I just wanted to see what it was like ordering from provident
I have purchased many times from bold precious metals , I find they have a good inventory and competitive prices. When you call they are very friendly and helpful. I would recommend them to anyone interested in Precious Metals.
Had concerns when I could not track my order. The CEO promptly replied to my email and even followed up by checking with the local postal office. Just turned out to be a tracking issue. Received the package a few days later. It was packed very well and I was very happy about the quality of the coins. Even more so, I was impressed by their exemplary customer service and how they value their customer. I will definitely purchase from them again.
Avoid!!! I placed an order on 05 March 19 and received an email on 06 March 19 saying my order has shipped.
I have been watching the USPS information and it is still showing pre-shipment as of 19 March 2019. My bank account was charged on 06 March 19. They also will not respond to the inquiry about what is going on. Have requested refund with no response.
100% Avoid find a better dealer this company is a joke. No customer service, no response, items have not been shipped but my account has been charged.
Its 15 Days later and still no response.
AVOID AVOID AVOID AVOID!!!!!!!! Best advice I can give you AVOID!!!
The biggest problem I have with Kitco is that they try so hard to put up a false image of giving a crap when all they really want to do is drain you pocketbook. Check their buyback prices, lowballing takes on a whole new meaning with Kitco. Somebody take this trash company to the curb already.
Ugly people working here. Just the very gum stuck to the bottom of my shoe type individuals. Do I get my shipments? Yes, eventually...they are in no hurry that is for sure. With coin dealers like this it is no wonder Their state enacted such stern rules covering coin dealers. My advice? Stay very far away.
Highly competitive purchasing prices. Items arrive quickly and without incident. I have ordered about 50k worth of precious metals from them without any significant issues. They are my go to broker.
Call in customer service reps need a refresher in customer relations in a big way. Buy back pricing is scandalously low. Sell elsewhere.
Ugly truth is that all the brokerages I have attempted to do business with are significantly worse. Is BE perfect? Nope but in a sea of ugly they are a competent rock hold on to.
All around really a good place to do business with. Good attitude, fair pricing and good business practices. Not perfect but very good. I am made to feel like a customer here not just a walking stack of money to be grabbed.
Horrible in just about every way. The only good thing I have to say is they have always delivered the product in a reasonable time frame. Not fast but reasonable. Other then that? Rude, smug, way overpriced and all around just distasteful individuals.
This Brokerage has steadily declined in customer service and purchasing value. I really have nothing good to say about this business anymore. This is one customer who through after repeated experiences with their substandard practices has just walked away. Better deals to be had elsewhere anyway.
Ordered from them because they had a good price on 1 gram gold bars and offered free shipping with $75 purchase.
Most of their prices seem in line with other dealers. Not really great, but average.
When placing my order and paying via PayPal there was some sort of hiccup in their checkout process that required me to put everything through a second time. I was only charged once and received a confirmation email after the order went through.
A week later I still hadn't gotten a tracking number or shipping notice. I inquired in their "chat bot" on their site and didn't get a response and also tried their "contact us" form. A day later I replied to the order confirmation email and received a response that stated:
"Your order will ship early next week. We allow ourselves 7-10 Business days to ship, although it typically never takes that long. "
My order finally shipped on the 10th business day after the order was placed.
Every other major dealer ships next business day when paying via PayPal or credit card, so this is not only strange, but a bit disappointing.
Overall, unless they have some incredible deal, this will be my last purchase with them.
I have orderd from Monument Metals several times. They ship the same day when paying with credit card. Packages always seem to arrive within 2 days. Customer service is second to none. Monument Metals has quickly become my "go to" dealer.
As always, APMEX delivers. They are usually not the cheapest when it comes to the most common stuff but they are reliable and have an amazing product selection. Lately I've been ordering 20 Franc gold coins from their eBay store for less than the cash price most other dealers are selling them for, including APMEX's own website.
They usually have good deals on generic rounds. Usually only a few cents more per round than SD but Golden Eagle Coin includes free shipping with $100 purchase. So even though the rounds are slightly more expensive I can still order smaller quantities and not have to pay for shipping. Each time I've ordered from them the items arrive quick via priority mail.
I bought the spot price deal on found here. Paid a little more for using Paypal. Shipping seemed slower than some other dealers but it is a very cool looking bar. I will probably order from them again if they have good deals.
I ordered a dozen generic rounds because the price was right and they offered free shipping. It took a couple of days for the rounds to ship but they were shipped priority mail. Signature required but that was fine for me. Overall I'm very happy buying from Golden Eagle Coin. Their prices are decent and the free shipping is a bonus.
Finally pulled the trigger on their 10 generic rounds silver at spot price deal. Spot price was down so I thought it would be the right time.
Monument Metals did not disappoint. The rounds I received were new buffalo rounds manufactured by Republic Metals Corp (RMC).
Package arrived two or three days after the order was placed. The rounds were packed in standard coin flips. Then wrapped tightly in a taped padded envelope. Then the envelope was folded tightly and placed into a small cardboard box.
Overall good experience and I will order from them again.
BEWARE unethical seller. This is the second time they have cancelled my Ebay order when the cost of gold/silver has gone up after my purchase. Then they held my money for 5 days before refunding. Obviously, they should not be offering a product at a price they are unwilling to honor.
I recently purchased two RMC 10 oz silver bars from WCD at a great price. I paid using their e-check function. It was a very smooth process. I've read reviews elsewhere that complain about the "slowness" of receiving their orders. i have to say that WCD's shipping time frame seems to be about average for bullion dealers when paying with e-check/check. I can't speak to WCD's delivery speed when paying with a credit card though.
In sum: great prices and accepts e-check. I will be buying from them again.
I'm very pleased with GSM. I believe their Buffalo round is the best in the business. Well-struck and hallmarked. Their threshold for bank wire payment is (I think) the lowest at $1000. Very convenient. Packaging is top notch. Communication is excellent from order to delivery. Good selection of low mintage. Also, GSM gives an accurate spot price.
I ordered the money metals exchange starter kit. it arrived a few days later in a discrete padded envelope signature required. The first thing I noticed was that neither the return address nor anything on the outside of the package indicated that it was precious metals inside, which was a nice start. Inside the package was a lot of promotional and marketing materials about their precious metals IRAs, investor kits and other stuff along with a zip lock bag that contained what I really wanted. The zip lock contained 3 plastic flips. One had a 2014 Silver Eagle and a 2011 Maple Leaf. Another contained a 1 oz generic round and a 1/2 oz round. The third flip had the 5 1/10 oz rounds. The generic silver rounds were their own brand which was a bit of a surprise but they all tested as expected. It was a little more than buying 4 generic rounds but the Eagle, the Maple Leaf and the fractional pieces are worth the small premium. I think I paid around $72 with free shipping.
Placed an order for some 80% Canadian Junk silver when they had it for sale in their clearance section for spot price. It was my first time ordering from them. A few days later I got a phone call from them to verify my credit card information and shipping details. The order didn't ship for at least another week and took another 4 or 5 days to get delivered. From the time the order was placed until the coins were delivered was over two weeks. Aside from the shipping delays the order and customer service was ok. With the shipping delays on top of the shipping charges I'm not sure I'd order from them again unless it was something special.
Ordered some Mexican Gold Peso coins when they were running a special for $4.99 over melt per coin. Great deal. They shipped the same day. Package arrived two days later. Packed well and great customer service!