United States Gold Bureau Dealer Information, Customer Reviews

The United States Gold Bureau (USGB) is a prominent precious metals dealer based in Leander, Texas, established in 2003. The company offers a wide range of investment-grade bullion, including gold, silver, platinum, and palladium products, as well as rare coins. They are also known for providing IRA-approved products, making them a viable option for those looking to diversify their retirement portfolios with precious metals.

Reputation and Customer Reviews

The US Gold Bureau has mixed reviews from various sources. They hold a 2.7 out of 5-star rating on Trustpilot and a 4.18-star rating on the Better Business Bureau (BBB) site, although they are not accredited by the BBB. Common customer concerns include order cancellations and unsolicited emails, which were attributed to technical errors, and the lack of transparency on their website regarding precious metals IRA fees. Despite these issues, the company has a long-standing presence in the industry, bolstered by its state-administered Texas Bullion Depository.

Compared to other gold dealers, the US Gold Bureau is noted for its educational resources and personalized customer service, offering specialist guidance to help customers make informed decisions. Their pricing is competitive, often aligning with or undercutting industry standards, and they provide clear information about additional costs such as sales tax and shipping fees. However, the lack of detailed information on IRA fees and customer service concerns, such as delayed responses and product authenticity issues, are areas where they could improve.