Money Metals Exchange Customer Reviews

I've bought gold buffalo coins from other dealers and Money Metals Exchange sometimes has the best price. Their website is customer-friendly, and everything was well packed and arrived fast.

Money Metals Exchange offers an intuitive shopping experience. I bought an Australia Kangaroo Gold Coin, and the site provided all the details I needed. While I appreciated the competitive pricing, the shipping period was longer than anticipated. However, the coin's quality upon arrival made up for the wait time.

They are solid people I bought recently two times and everything was as expected both times.

I ordered once from money metals exchange, 2nd time I ever bought silver, about 2 years ago. Got what I ordered and was satisfied. Since that time I have found dealers with lower premiums and have not returned. All-in-all, a reputable and fair dealer with good customer service.

After many transactions with different dealers, I found a great deal on silver kilos with Money Metals Exchange. Their packaging and delivery speed are commendable.

I have ordered silver and gold from Money Metals Exchange. The communications by email: order confirmation and order shipping has been excellent. Shipping time has been reasonable. Their premiums over spot price seem a bit higher than most dealers. Once I was a customer I received $10.00 off offers about every three months. They are a good company.

I had a few inquiries before placing my order, and the customer service team at Money Metals was helpful. The delivery was faster than expected, which was a pleasant surprise. I'm fairly happy with the service and the quality of the products.

A great dealer for standard, average silver bullion and goldbacks.

Fantastic company, phenomenal custom service. I have been a customer of MMX since 2019, I have been in the monthly accumulation plan, and have made made individual purchases. I find the candor of their specialists refreshing. My favorite company to purchase gold and silver from.

Purchased some pandas and they gave me all same year. However some of them were in poor condition. Hence, I've requested a return just for those tarnished coins or refund my money. They did neither. They sent back same year coins. Never reply to my email requests. Worst customer service.

Go check the BBB for complaints against Money Metals in Eagle Idaho. Its pretty self explanatory. I will give a few words of caution when buying from money metals. The process of purchasing a larger quantity of precious metals is more trouble than it is worth. If you purchase more than $1000 from them you have to pay by check. I purchased physical metal from them 3 weeks ago and they still have not posted either of the 2 checks I sent. After the first check went "missing" I offered to pay via ACH. I was told by Clint and Michelle that they would not accept ACH because it would be fraudulent and is against there policy. They will make NO exception for any payment issue. I willingly gave them personal information to verify that I am who I say I am and they still refused to take payment via ACH.

I purchased 21 rounds/coins. They arrived perfectly packed with no issues.

We are very pleased with the 1 oz Silver Bullion bars that we purchased thru Money Metals Exchange. We did our shopping to ensure they were reputable and they go to great lengths to ensure it is REAL Silver, not fake, one of our key concerns in this time of crisis (April & May 2020) where many businesses are scrambling for product and may take any bars they can find to make their premium on what could be junk. We are very pleased to have made a 2nd purchase as a result. They do take their time to ensure the transaction is legitimate, while locking in the price at the time of transaction. We were looking for product for physical possession in spendable units. Bars are nicely wrapped in sealed plastic packages, groups of 5 or 10 bars) This is not for immediate turn around for a profit. Please note that they logically make the transaction final in order to lock the price. They must make a profit to remain in business and part of that is avoiding getting taken by false transactions. We need access to such fine people to do business with. We verified that other places do not even have product to offer that charge only pennies less for the entire transaction, well within the daily fluctuation in price. (Great price but on Unobtainium). Thank you Money Metals Exchange for granting us the peace of mind that we need to proceed forward with our investment plans which have been years in preparation. Also, it was exciting and comforting to track the package in the USPS mail as it traveled from Idaho. Sorry to have to protect ID with our email address which we use to shield from scams. MMX is NOT a scam. Public posting with emails can get lots of bad responses.

Ordered $10 Face Silver Dimes. Good product, price, shipping and service, highly recommended. Received a very nice mix of coins some circulated. Great overall experience from start to finish. Thanks again!!

I ordered the kit that contains three 1 oz rounds, one 1/2 oz round, and five 1/10 oz rounds. they were supposed to be in uncirculated condition. some of the rounds had dents on them and the shipping bag was also ripped wide open on top. they need to send product as described and only in adequate packaging!!!

Ya gotta say no complaints in my dealings with them though to be honest that has been limited. However I clearly remember being highly pleased with the services rendered and that says a lot.

I ordered the money metals exchange starter kit. it arrived a few days later in a discrete padded envelope signature required. The first thing I noticed was that neither the return address nor anything on the outside of the package indicated that it was precious metals inside, which was a nice start. Inside the package was a lot of promotional and marketing materials about their precious metals IRAs, investor kits and other stuff along with a zip lock bag that contained what I really wanted. The zip lock contained 3 plastic flips. One had a 2014 Silver Eagle and a 2011 Maple Leaf. Another contained a 1 oz generic round and a 1/2 oz round. The third flip had the 5 1/10 oz rounds. The generic silver rounds were their own brand which was a bit of a surprise but they all tested as expected. It was a little more than buying 4 generic rounds but the Eagle, the Maple Leaf and the fractional pieces are worth the small premium. I think I paid around $72 with free shipping.