GMRgold Customer Reviews
For investors, customer reviews serve as another source of information when making purchasing decisions by helping to gauge whether a particular bullion dealer aligns with their needs and preferences. While highly subjective, customer reviews can be helpful in understanding how online bullion dealers handle customer service, particularly when issues arise with regard to payment, shipping or delivery.
The reviews below have been submitted to us by GMRgold customers based on their individual experience and ordering with the company with the most recently shared reviews displayed first.
GMRgold Customers Reviews
The reviews below have been submitted by GMRgold customers.
I love how they customize the bullion boxes. Now I have a good mix of international gold and silver coins in my collection. Plus, getting the box was so easy. I subscribed just last month using a cheque and the package came as scheduled. Really good for me 'coz my kids don't allow me to go out because of the Rona. Try it, people. Easy legit investment.
DO NOT BUY FROM GMR GOLD! GMR Gold does not live up to what they sell you online. They also are very unorganized and called me 5 times in 2 weeks to continuously tell me that they cannot full I’ll my order and kept trying to up sell me. Do not try and use this business.
I'm incredibly unhappy with my experience with GMR Gold. Their customer service is absolutely horrible. I have called several times during operating hours, left voicemails with all required information to be able to get ahold of me as well as with a reason and received no return call. I even had a detailed chat with them over Instagram with problems with my account and not being able to reset my password and they showed no interest. I was then asked to give them my number and they would call me, received no such phone call. I will be disputing all charges from GMR.
I have placed a couple orders w/ GMR now- always good products, prices in line with other dealers- pleased with the variety & updates thru shipping process- overall good experience & will continue to buy with them!
Ordered from them because they had a good price on 1 gram gold bars and offered free shipping with $75 purchase.
The good:
Most of their prices seem in line with other dealers. Not really great, but average.
The bad:
When placing my order and paying via PayPal there was some sort of hiccup in their checkout process that required me to put everything through a second time. I was only charged once and received a confirmation email after the order went through.
A week later I still hadn't gotten a tracking number or shipping notice. I inquired in their "chat bot" on their site and didn't get a response and also tried their "contact us" form. A day later I replied to the order confirmation email and received a response that stated:
"Your order will ship early next week. We allow ourselves 7-10 Business days to ship, although it typically never takes that long. "
My order finally shipped on the 10th business day after the order was placed.
Every other major dealer ships next business day when paying via PayPal or credit card, so this is not only strange, but a bit disappointing.
Overall, unless they have some incredible deal, this will be my last purchase with them.
