Monarch Precious Metals Customer Reviews

I have placed a couple online orders with Monarch now. April and August 2021. Both orders were processed and shipped much quicker than I expected for mailing a check. Will purchase from them again.

I have ordered a few times from Monarch. They don't have a large inventory of diverse products, but that is not really their thing. They deal with specialty items and the pieces I bought are nice. The price was decent for being high relief silver. Shipping price was acceptable. Since I paid by check, I knew that there would be a wait just like any other company. I received my items fairly quick considering the condition of the so-called "pandemic" (Covid-19). They also replied to emails fairly quick. I didn't experience any problems.

First order with Monarch precious metals. I ordered online and sent my check the same day after waiting two weeks I called to find out the status of the order. I called and left a message. Wait of the day then called on two successive days. And didn't receive a call back until the next week. Everything worked out and I ended up getting my products. Then I made a somewhat larger order about $1,700. After 3 weeks I called and left two messages on successive days. I didn't receive a return call. Monarch emailed me and said that they never received my check. The envelope was stamped clearly with my return address. The check was rapped in a sheet of notebook paper with my return address stamped on it along with the purchase number. Obviously my address is on the check and the purchase number was written clearly in the notes section on the check. I never received the check back. It cost me $40 to stop it. I don't believe for a second that the check was lost in the mail. I believe Monarch precious metals sold me metals they didn't have. Then they threw my check in the trash. Completely untrustworthy. And non-responsive. Close to criminal never do business with these people.